Privacy Policy

1. Please read carefully

Aesir Technology LLC is dedicated to protecting the privacy of its visitors and users. This Privacy Policy outlines how Aesir Technology, together with its affiliated companies worldwide ("Aesir Technology", "we", "our", or "us"), collect, use, and share your Personal Information, and explains your rights concerning your Personal Information. This policy applies to all Aesir Technology users, including unregistered visitors, registered users, and premium users ("Users" "you", or "your"), and encompasses all Aesir Technology services, such as our websites, web applications ("Aesir Technology") and other related services (collectively, the "Services"). This Privacy Policy does not override the terms of any contract you have with us or any rights you may have under other relevant data privacy laws.

Before accessing or using our Services, please read this policy to ensure you fully understand our practices regarding your Personal Information. If after reading this Privacy Policy, you do not agree with our practices, you should immediately stop using our Services. If you have questions or concerns about this policy, please contact us.

2. What ‘Personal Information’ do we collect?

2.1. User information: Aesir Technology collects Personal Information relating to identified or identifiable natural persons to provide its Services. The types of Personal Information we collect about you include:

  1. Information you provide: This includes information registered or given during the use of Aesir Technology services, event sign-ups, blog or newsletter subscriptions, domain registrations, communications with Aesir Technology (like support tickets or emails), and may include your name, email address, phone number, payment information for paid services, communication content, and identification documents.
  2. Information from service use: When you use Aesir Technology services, we collect aggregate usage information, such as browsing and 'click-stream' activities, heatmaps, device information, operating system, browser details, screen resolution, language and keyboard settings, ISP, referring/exit pages, and timestamps.
  3. Information from third-party sources: Aesir Technology may receive your information from other sources, like security and fraud prevention providers to screen for fraudulent activity, social media platforms if you log in with your social account, and marketing partners to help manage ad campaigns.

2.2. Users of users ‘Personal Information’: Aesir Technology may collect Personal Information about users who interact with Aesir Technology users' websites or services, acting solely on behalf of our users. This is further detailed in Section 6 below.

3. Why do we collect such ‘Personal Information’

Aesir Technology uses your Personal Information for the following purposes:

  1. To provide and operate the Services.
  2. To develop, customize, expand, and improve our Services based on common or individual user preferences, experiences, and difficulties.
  3. To offer ongoing customer assistance and technical support.
  4. To contact users with general or personalized service-related notices and promotional messages.
  5. To update, expand, and analyze our records to identify new customers.
  6. To facilitate, sponsor, and conduct contests, events, and promotions, monitor performance, and manage interactions.
  7. To analyze performance and marketing activities.
  8. To create aggregated statistical data and other aggregated and/or inferred information for use by us or our business partners to provide and improve services.
  9. To provide professional assistance, as needed.
  10. To enhance data security and prevent fraud.
  11. To comply with applicable laws and regulations.
We may employ "machine learning" (known in European law as “automated decision-making”) to improve our services, ensuring human involvement in the process or using the technology in ways that don't significantly impact privacy (like reordering apps display). Machine learning may also be used to identify and suspend accounts involved in spam, abuse, or fraud.

We process your Personal Information:
  1. When it's necessary for the performance of a contract with you or to take preparatory steps at your request before entering into such a contract.
  2. When we need to comply with a legal or regulatory obligation.
  3. When it's necessary for our legitimate interests and business purposes, as long as it's proportionate and respects your privacy rights.

4. How we share your ‘Personal Information’

Aesir Technology may share your Personal Information with service providers and others in the following ways:

4.1. Third-Party Service Providers: Aesir Technology partners with service providers whose services complement, facilitate, and enhance our own. This includes hosting, server co-location services, CDNs, data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention, web analytics, email distribution and monitoring, session recording, data optimization, marketing services, content providers, and legal and financial advisors. These service providers may have access to your Personal Information to the extent required to perform their functions.

4.2. Law Enforcement, Legal Requests and Duties: Aesir Technology may disclose your Personal Information if legally required to do so or if we believe it's necessary to comply with legal processes or to protect the rights, property, or safety of Aesir Technology, its users, or the public.

4.3. Protecting Rights and Safety: We may share your Personal Information to protect the rights and safety of Aesir Technology, our users, or the public as required or permitted by law.

4.4. Aesir Technology's Subsidiaries and Affiliated Companies: Your Personal Information may be shared internally within our family of companies for the purposes outlined in this Privacy Policy.

4.5. Corporate Changes: If Aesir Technology undergoes a business transition (e.g., merger, acquisition), your Personal Information may be shared with the parties involved in such an event.

4.6. Upon Your Direction: The Aesir Technology Services allow you to engage with various Third-Party Services. If you choose to use these services, they may have access to your Users-of-Users Personal Information. This could include:

  • Framed Pages: Third-Party Services integrated into your sites through framing may collect Personal Information from your Users-of-Users.
  • App Market Developers: Third-party developers offering apps through the Aesir Technology App Market are restricted in how they can access, store, share, and use the Personal Information you and/or your Users-of-Users provide to them.
  • Social Media Features: Integrating Social Media Features into your sites may allow these features to collect certain Personal Information from your Users-of-Users.
Aesir Technology acts as an intermediary, disclosing information to these Third-Party Services at your direction and is not responsible for their processing of such Personal Information.

4.7. Third-Party Services: Aesir Technology does not control and is not responsible for the actions or policies of any Third-Party Service. We encourage you to review their privacy policies and obtain clarification from them directly regarding your interaction with their services.

5. Where do we Store/Process your ‘Personal Information’?

Aesir Technology processes data globally and may transfer your Personal Information outside of your country. Ensuring your privacy and security is a top priority, and we engage in thorough vetting processes, assessing privacy laws to ensure they provide strong protection for data.

5.1. Data Storage and Protection: Our data storage providers, including those on Azure Cloud servers, are committed to securing your data. We ensure adequate protection or implement Standard Contractual Clauses for the transfer of EU user data internationally.

5.2. Data Privacy Framework Compliance: Aesir Technology complies with the Data Privacy Framework, which encompasses the EU-U.S. Data Privacy Framework, the UK Extension, and the Swiss-U.S. Data Privacy Framework, concerning personal information transferred from the EU, U.K., and Switzerland to the U.S. Aesir Technology is committed to these principles, subject to the enforcement of the U.S. Federal Trade Commission.

For unresolved complaints, Aesir Technology has committed to cooperating with the EU Data Protection Authorities and will comply with the advice given by such authorities. Aesir Technology remains liable if a third party processes personal information in a manner inconsistent with the Policy, unless we are not responsible for the event giving rise to the damage.

For unresolved Data Privacy Framework complaints, you may contact our U.S.-based third-party dispute resolution provider, or under certain conditions, you may invoke binding arbitration after exhausting other dispute resolution procedures.

You can learn more about the Data Privacy Framework at the provided link and see our certification. We are dedicated to resolving complaints regarding our collection or use of your personal information and encourage individuals to contact us first with any inquiries or complaints.

6. Users-of-users’ ‘Personal Information’

Aesir Technology may collect, store, and process certain Personal Information of Users-of-Users, acting solely on the instructions of our Users. For instance, our Users can import contacts from other services or collect and manage contacts through their Aesir Technology sites, with such data being stored on Aesir Technology on the User's behalf.

In these instances, Aesir Technology acts as a "Processor" and not as a "Controller" of Users-of-Users Information, as defined under the GDPR. The Users who operate these sites are the "Controllers" and are responsible for complying with all applicable data protection laws regarding the collection and control of Users-of-Users Information.

Processing of Users-of-users' Personal Information will take place within the EU, Israel, or a third country that has been deemed to provide adequate protection by the European Commission. Any transfers to countries without such an adequate level of protection will be carried out under approved transfer mechanisms, as specified in the Data Processing Addendum – Users (DPA).

Users are responsible for ensuring the security, integrity, and lawful use of Users-of-Users' Personal Information, including obtaining necessary consents and providing any required notices and rights to the data subjects.

While Aesir Technology cannot offer legal advice, we do recommend that Users have clear and comprehensive privacy policies on their sites as per applicable laws, and that Users-of-Users read those policies and consent to them as required by law.

For further details on how Aesir Technology handles Users-of-Users Personal Information (which could be relevant for notices and consents you provide to your Users-of-Users), please refer to Sections 4, 12, and 13 of our Privacy Policy.

If you are a visitor, user, or customer of a Aesir Technology User and have any requests or questions about your Personal Information, you should contact the relevant User directly, as they are the "Controller" of your data. If a User instructs Aesir Technology to remove Users-of-Users Personal Information, we will respond to their request promptly and in accordance with applicable law, such as within 30 days as required by the GDPR. Unless directed otherwise by the User, we will retain Users-of-Users' Personal Information for the period set forth in Section 12.

7. Use of cookies and other third-party technologies

Aesir Technology and our Third-Party Service Providers utilize cookies and similar technologies ("Cookies") to facilitate and ensure the proper functioning of our service, to analyze our performance and marketing activities, and to tailor your experience on our platform.

It's important to note that Aesir Technology does not alter its data collection and usage practices when a "Do Not Track" signal is received from your browser or mobile application. However, you have the ability to control how cookies are handled through your browser settings. Most browsers provide the option to be notified when you receive a cookie, giving you the choice to accept or block them. You can consult your browser's help function for guidance on setting these preferences.

8. Communications from Aesir Technology

8.1. Promotional messages: Aesir Technology may use your Personal Information to send promotional content and messages by various channels such as email, text messages, platform notifications, marketing calls, and similar forms of communication either from Aesir Technology or our partners on our behalf.

If you prefer not to receive such promotional messages or calls, you have the option to notify Aesir Technology at any time or utilize the "unsubscribe" or STOP instructions included in the promotional communications you receive.

8.2. Service and Billing Messages: Aesir Technology may also contact you with essential information regarding our Services or your use of them. For instance, we might send you a notice if a service is temporarily suspended for maintenance, respond to your support tickets or emails, remind you about payments for your subscriptions, address abuse complaints related to your Aesir Technology site, or inform you about significant changes to our Services.

Receiving these messages is crucial, so there is no option to opt out of Service and Billing Messages as long as you are a Aesir Technology User. If you choose to no longer receive these messages, you would need to deactivate your Aesir Technology account.

9. Your rights in relation to your ‘Personal Information’

Aesir Technology is committed to ensuring that you have control over your Personal Information. Depending on your use of Aesir Technology Services, you may have the right to:

  • Access: Request access to the Personal Information we hold about you.
  • Copy: Receive a copy of your Personal Information.
  • Update/Amend: Make corrections to your Personal Information.
  • Delete: Erase certain Personal Information.
  • Port: Transfer your Personal Information to another service provider.
  • Restrict: Limit the use of your Personal Information.
  • Object: Object to the processing of your Personal Information, such as for direct marketing.
If we rely on your consent for processing Personal Information, you can withdraw this consent at any time, with the withdrawal taking effect henceforth.

Exercising these rights won't incur additional charges and will not affect the level of service you receive from us.

9.1. To Exercise Your Rights:

  • Directly through your account: Many rights can be exercised within your Aesir Technology account settings.
  • Via online forms: Aesir Technology may provide forms for you to submit requests.
  • Contact us: Send requests to our customer care.

9.2. Identity Verification: We may ask for additional information to verify your identity before fulfilling your request for your protection. We reserve the right to charge a fee where allowed by law, such as for unfounded or excessive requests.

9.3. Complaints: While you have the right to lodge a complaint with your local data protection authority, we encourage you to first contact us with any concerns.

9.4. Account Deletion: Permanently deleting your account will erase your Personal Information from Aesir Technology's databases. Once deleted, you will not be able to use any Aesir Technology Services, and we will not be able to restore your account or retrieve your data.

It's important to be aware that reaching out to our support after deletion means the system will not recognize your account, and agents will not be able to locate the deleted account's information.

10. Additional Information for California residents

If you're a California resident using Aesir Technology Services, the CCPA provides you certain rights regarding your Personal Information, including the right to access, delete, and be informed about how we collect, use, and share your Personal Information.

10.1. Rights for California Residents:

  • Right to Know and Access: You can request to know the details about how your Personal Information is processed and can also request a copy of the Personal Information held by Aesir Technology.
  • Right to Deletion: You have the right to request the deletion of your Personal Information from Aesir Technology records, with certain exceptions.
  • Right to Opt-Out: California residents have the right to opt-out of the sale of their Personal Information. Aesir Technology does not sell Personal Information, so this right is not applicable.
  • Right to Non-Discrimination: Exercising your CCPA rights will not result in any discriminatory treatment by Aesir Technology.

10.2. Exercising Your Rights:

  • Directly through your account: You can often exercise your rights and manage your Personal Information within your Aesir Technology account settings.
  • Via request: You or your authorized agent can submit requests to customer care. Aesir Technology will verify your identity before processing the request to protect your privacy and security.
  • Authorized Agents: If using an authorized agent, you'll need to provide a signed authorization for them to act on your behalf.

10.3. How to Exercise:

  • Right to Know: Follow the instructions in the provided Help Center article or submit a request through the specified web form, email, or mail.
  • Right to Deletion: Use the instructions in the Help Center article to delete your Personal Information through your user account, or submit a request via the web form, email, or mail for full deletion.

10.4. Verification and Deletion Process: Aesir Technology may request additional information or documents to verify your identity before processing your request. Once verified, Aesir Technology will proceed with your request promptly, unless an exception applies under the law.

10.5. Please Note: Permanently deleting your account will erase all your Personal Information from Aesir Technology databases, and it will not be recoverable. If you reach out to support afterward, they will not be able to locate the deleted account.

10.6. Additional Rights: The rights outlined here may also apply to residents of other U.S. states under their respective privacy laws and regulations.

11. Questions and complaints

If you have any inquiries or concerns about Aesir Technology collection, use, or disclosure of your Personal Information, or if you believe Aesir Technology has not adhered to this Privacy Policy or to applicable data protection laws, you are encouraged to reach out to us.

Our dedicated Data Protection Officer team will look into your complaint to ascertain if there has been a breach and decide on the necessary actions to be taken. Aesir Technology is committed to taking privacy complaints seriously and aims to resolve any issues swiftly and in compliance with the law.

Although you always have the right to lodge a complaint with your local data protection supervisory authority at any stage, we invite you to first approach Aesir Technology with your concerns so we have an opportunity to address them directly.

12. Data retention

Aesir Technology retains your Personal Information, as well as the Personal Information of your Users-of-Users, for the duration that your user account is active and as needed to provide you with our services, in line with the directives stated in this Privacy Policy.

Even after you deactivate your user account or stop using certain services, Aesir Technology may keep your Personal Information if it is necessary for compliance with our legal obligations, to settle disputes with our users or their Users-of-Users, to prevent fraud and abuse, to enforce our agreements, or to safeguard our legitimate interests.

We assess the appropriate retention period for Personal Information by considering the volume, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, why we process your Personal Information, and any relevant legal requirements.

13. Security

Aesir Technology employs a variety of security measures aimed at safeguarding your Personal Information, including physical, electronic, and procedural safeguards. We provide HTTPS secure access to most sections of our Services, ensure the protection of sensitive payment information through SSL/TLS encrypted connections on our designated purchase forms, and we consistently uphold a PCI DSS certification. Additionally, we continuously monitor our systems for potential vulnerabilities and attacks and are always exploring new ways and third-party services to enhance the security of our Services and the privacy of our users.

Despite our robust measures, we must clarify that the absolute protection of your Personal Information, or any data you upload, publish, or share with Aesir Technology or any other party, cannot be unequivocally guaranteed. We, therefore, advise you to create strong passwords for your user account and to be cautious about sharing any sensitive Personal Information that could lead to substantial harm if disclosed.

Please be aware that certain areas of our Services may have lower security standards (for instance, if you post a "Public" instead of "Private" support forum ticket, or if you navigate to a page that is not SSL-secured). Moreover, as email and instant messaging are not considered secure forms of communication, we advise against sharing any Personal Information through these channels.

14. Third-party websites

Aesir Technology services may include links to external websites or services, and it's important to note that Aesir Technology does not have control over the privacy practices of these external sites or services. You are advised to stay informed when leaving Aesir Technology services by reading the privacy policies of each website or service you visit. Any Personal Information you provide on third-party sites or services is not covered by Aesir Technology Privacy Policy, and they bear no responsibility for the privacy practices of these other platforms. Always exercise caution and review privacy statements before divulging your Personal Information on external sites.

15. Public forums and user content

Aesir Technology services include publicly accessible areas such as blogs, communities, and support forums. It's essential to understand that any Personal Information you share in these public spaces may be read, collected, and used by others who access them. If you wish to have your Personal Information removed from these areas, you can contact Aesir Technology directly. However, there might be instances where removal is not possible, such as when Personal Information has been shared through third-party applications (like Facebook comments). In such cases, you would need to log into the third-party application or contact its provider to remove the Personal Information you've posted.

Aesir Technology emphasizes the importance of not posting any Personal Information that you do not want to become public. When you upload content to your user account, post it on your user website, or share it as part of the service use, you're doing so at your own risk. While Aesir Technology has security measures in place to protect your Personal Information, they cannot control the actions of other users or the public who might access your content. They are not liable for the bypassing of any privacy settings or security measures on your user website. Even after content is removed, copies may remain in cached and archived pages, or with third parties who have copied or stored the content. It's important to be cautious about the information you upload or make public on your user website.

16. Updates and interpretation

Aesir Technology may update this Privacy Policy to stay compliant with applicable laws and to reflect any changes in the way they handle Personal Information. If there are changes that are considered "material," you will be notified before these changes take effect. Aesir Technology will also seek your consent or take other measures as required by law whenever updating their Privacy Policy.

You are encouraged to review this Privacy Policy regularly to stay informed about Aesir Technology privacy practices. The most current version of this Privacy Policy will always apply to the information Aesir Technology holds about you and your Users-of-Users, across their Website, Apps, and Services.

This Privacy Policy was originally written in English. While it may be translated into other languages for convenience, if there is any conflict between the English version and a non-English version, the English version takes precedence.